Privacy Policy
DRAFT for attorney review. Not legal advice. Fill in all highlighted items before use.
Last updated: [DATE]
This Privacy Policy explains how Vinvia Digital, LLC ("Vinvia," "we," "us") collects, uses and shares personal information through vinviadigital.com and start.vinviadigital.com (the "Site") and in marketing our services. It does not cover personal information we process for our clients inside their own systems. That is governed by our agreements with those clients, and the client's own privacy policy applies to its customers.
1. What we collect
Information you give us: name, business name, email, phone number, job title and anything you write in a form, chat or email.
Booking information: the time and details of calls you book with us.
Automatic information: IP address, browser, device, pages viewed, referring site and similar data collected through cookies and analytics tools.
Site activity: when you use the Site we record how you interact with it, including which sections you view and for how long, scrolling, clicks and taps, mouse movement, and the answers you choose in our scorecard. We do not record what you type into a form field except the information you choose to submit. We use Microsoft Clarity to produce heatmaps and session recordings of Site visits, and Microsoft processes that data under its own terms. We use site activity to understand and improve the Site. [PROPOSED ADDITION, 4 NOV 2026: ATTORNEY TO REVIEW]
Ad information: if you reach us through an ad, the ad platform may tell us which campaign brought you.
2. How we use it
To respond to you, book and hold calls, and send information you asked for.
To send you messages about our services, where you agreed or the law allows. You can opt out at any time.
To run, secure and improve the Site, and to measure our advertising.
To comply with law and protect our rights.
3. Text messages
If you opt in to text messages, we use your number only to send the messages you agreed to. We do not sell or share your mobile number or text-message opt-in consent with third parties or affiliates for their marketing purposes. Message and data rates may apply. Reply STOP to opt out or HELP for help.
4. Who we share it with
We share personal information only with:
Service providers that help us run our business, such as hosting, email, scheduling, CRM, analytics, payment processing (Stripe) and AI providers, under contracts that limit their use of the data.
Microsoft, through its Clarity service, for Site analytics, heatmaps and session recordings.
Advertising platforms such as Google and Meta, to measure and improve our ads, where allowed by law and your settings.
Authorities or others when the law requires it or to protect rights, safety or property.
A buyer or successor if Vinvia is sold or merged, under this Policy.
We do not sell personal information.
5. Cookies
We use cookies and similar tools for the Site to work, to remember preferences and to measure traffic and ads. You can block or delete cookies in your browser settings. Some parts of the Site may not work without them.
6. How long we keep it
We keep personal information as long as needed for the purposes above, then delete or de-identify it. Contact and lead records are generally kept for up to [3] years after our last interaction unless you ask us to delete them sooner.
7. Your choices and rights
You can ask us to access, correct or delete your personal information, or to stop sending marketing, by emailing [PRIVACY EMAIL]. Depending on where you live, you may have additional rights under state privacy law, and you will not be treated differently for using them. We will verify your request before acting on it.
8. Security
We use reasonable safeguards to protect personal information. No system is perfectly secure, so we cannot guarantee absolute security.
9. Children
The Site is for businesses and is not directed to children under 16. We do not knowingly collect their information.
10. Changes
We may update this Policy by posting a new version with a new date.
11. Contact
Vinvia Digital, LLC · 9249 S Broadway, Suite 200-504, Highlands Ranch, CO 80129 · 813-981-7130 · [PRIVACY EMAIL]